1. Shred-X IMS Manual Table of Contents
2. Shred-X QEHS Policy (Quality Environment Health & Safety)
3. Shred-X Capacity and Capability Statement

• ISO 9001 – Quality Management
• ISO 14001 – Environmental Management
• ISO 45001 – Occupational Health & Safety
• ISO 27001 – Information Security Management

To ensure our IMS remains effective and up to date, we maintain robust governance processes, including:

• Annual Internal Audit Programme
• Ongoing Management Reviews conducted throughout the year
• A formal document control system to manage, review, and update controlled documents
• An Improvement Register that captures non-conformances and opportunities for improvement from both internal and external audits
• A comprehensive IMS Manual covering system scope, structure, and interactions
• Scheduled reviews of:
• Risk Registers
• Legal Compliance Register
• Interested Parties
• Objectives and Targets

Shred-X and Med-X actively monitor and comply with all applicable legal and regulatory requirements. This is achieved through:

• Maintaining a Legal Compliance Register
• Regular reviews and updates to ensure alignment with current legislation, regulations, standards, and Codes of Practice (COPs)
• Ongoing communication to ensure the organisation remains informed and compliant

Customer satisfaction is central to our IMS. We manage risks and opportunities that may impact service quality by:

• Developing controls based on risk assessments
• Considering customer and legal requirements, resourcing, expertise, and delivery timeframes
• Monitoring customer feedback, including customer surveys and Net Promoter Score (NPS) data
• Maintaining policies, procedures, and technical safeguards supported by a structured risk management framework

We ensure our people are competent, trained, and supported to perform their roles safely and effectively. This includes:

• System-managed training records via SAP SuccessFactors
• Structured induction, onboarding, and ongoing training
• Job-specific training curricula and training needs analyses
• Maintenance of qualifications, training materials, competency assessments, and records

Shred-X and Med-X maintain controlled documentation to support effective system operation, including:

• IMS scope and system interactions
• Risk and legal registers
• Policies, procedures, and supporting documentation
• Information required to demonstrate compliance with ISO standards

All non-conformances are managed through a structured Improvement Register, which:

• Captures findings from internal and external audits
• Assigns actions and accountability to key stakeholders
• Includes root cause analysis and corrective actions
• Communicates improvements through Management Reviews

We proactively identify and manage risks across our operations through dedicated Risk Registers covering:

• Business Risks
• Occupational Health & Safety Hazards
• Environmental Aspects
• Mental Health Risks
• Information Security Risks

Risks are assessed based on likelihood and consequence, with controls implemented prior to reassessment. Registers are reviewed regularly as part of the Internal Audit Programme.

Our Internal Audit Programme ensures the ongoing effectiveness of the IMS by:

• Auditing processes based on risk and operational importance
• Maintaining a structured audit schedule
• Reporting audit outcomes and recommendations through Management Reviews

1. Shred-X ISMS Manual table of contents
2. Shred-X ISMS System Controls table of contents
3. Shred-X ISMS Policy
4. Shred-X Statement of Applicability