We just wanted to say that your driver, Guy O’Malley, is a credit to your company. Today, we had a “little” excess paper and Guy was so helpful that he didn’t mind bringing the bin up again and emptying the paper, even though we have no lift and are on the second floor. Thank you for this excellent service.
Laima Lodins - Resource Strategies Pty Ltd
Melbourne - Account Management
Dear Dillon, I would like to advise you that the service received from ShredX has been EXCELLENT, I would have no problems recommending you to any business. From the start to the Pick up by your driver, I think his name was Paul - has been brilliant. Pauls service was exceptional as he was extremely informative, easy to deal with and it was great to hear someone that knows his business. I have been also wrapped how you met an urgent pick up, outside of the roster times for Moorabbin area. I have now got to get our staff here used to having a destruction bin, and how to use it.
Ann Fishburn - Mailcare
To Whom It May Concern
I am writing today to provide feedback on our ShredX Account Manager, Dillon Damon. Dillon has always been a wonderful Account Manager, promptly providing a high level of customer service regardless of the request. The Melbourne office for Novell has always been relatively low maintenance until recently when we began to undertake an office move. This is when I started to see what Dillon is really capable of achieving – not only for the customer but for ShredX as well.
I have never been responsible for any part of an office move before, and I don’t have a lot of support within my own office as to how to go about it. Initially, the first thing I did was call Dillon for some advice – which was the best step I made as he immediately put me at ease and assisted me in kicking off the entire clean up! Dillon calmly talked me through all the products and services available, and after discussing my needs, provided suggestions on solutions suitable to our case, and with that – the whole process was under way!
During the process Dillon has always been there for any query, worry or concern I might have, he has checked in with me regularly to see how I am managing and if our requirements are being met. His communication with the vehicle drivers has been faultless, and we have never missed a pick up. He has been across all our invoicing, even picking up one instance of a discrepancy, and calling me direct to bring it to my attention.
As this move has progressed unforeseeable issues have arisen, and I have been left with problems that I wasn’t expecting and in situations that I could not have predicted and don’t really know what to do about – Dillon always has an answer and solution for me! To know that I can depend on him is of great comfort and reassurance! And the way he executes himself with such a calm and polite manner is of great credit to him, coupling that with extensive product and services knowledge positions him favorably above anyone else.
It has been an absolute delight to have Dillon as our Account Manager, and refreshing to receive the level of customer service that he provides.
Rachael Everitt - Novell
Qld - Logistics
David, Thank you for your assistance with the arrangements for this morning. The job was completed efficiently and your driver was very courteous. Thanks
Kathy Sweeney - Qld Rugby League
Qld - Sales
I would like to take the time to thank the team at Shred-X and in particular Sales Representative Jonathan. We recently had a need for an archive cleanout and the response time and service provided to us was exceptional and exceeded our expectations. This being said we will not hesitate to use Shred-X for all future service and also promote you via word of mouth wherever possible.
Chris - Chemist Warehouse
Qld / Vic - Praise for Shred-X Staff
I would like to take this opportunity to praise a couple of your staff. I have experienced nothing but fantastic service from your Customer Care Team Leader Nadia. Nadia is always very helpful and is a delight to do business with. Victorian Manager Gordon has also provided the same great service to me from the first day we started using Shred-X. You have a couple of very good staff members in these people.
Richard - Credit Union Australia
We have received excellent service from Shred-X over many years. We recommend their efficiency and reliability unreservedly.
Sue - RAY Group
Hi Nadia, Thank you for all your help and support in 2009 ... certainly makes it easier to provide an efficient service when all I have to do is forward one email and magic happens!! Appreciated ++
Ian - QLD Dept. of Health
Qld - Customer Care
To Whom it May Concern, I am writing to advise you of my customer service relationship with Nadia (Shred-X Customer Care team leader). I felt you should know that I am extemely impressed with Nadia’s customer service.I have found her to be most patient, helpful and efficient. So far, I have found the service at Shred-X to be good and everyone to be friendly and helpful.
Fiona - Dept. of Transport and Main Roads
Qld - Sales
Just writing to let you know that we were very pleased with the srvice given by your company with regards to the removal of the waste from our storage unit. Your prompt service was very much appreciated and we found your staff to be very polite a courteous.
Maree - John Flynn Cardiology
5 ways we impress our clients
Hi Andrew, Could you please pass on to your management group the following points:
Workers arrived on time......wow refreshing to see;
Professionalism from each worker exceeded my expectations....and I have high expectations as well!;
Output of work effort from each member also exceeded expectation and all workers worked at the same level;
Each member worked within a team environment including task rotation thus maximising productivity output from each member
Will gladly continue to use shred-x and highly recommend your services in the future
Dom from Taylors Solicitors
Qld - Customer Care
In the past we have had major issues with our Recycling & Confidential bin supplier, It’s an absolute relief that you guys are so organised and easy to work with. Appreciate it!
Jai from Sunwater
Qld - Drivers
Mary advised that although she had never used us before, she said that both drivers (Paul & Randall) had gone out their way for her, they were the most polite guys she had ever met and that she rated our customer service by their actions and would be recommending us to her company & friends when they do their tax cleanouts.
Mary Ellen Wraith
Sad to Cancel Service
The reason for cancellation is that we’ve moved and seem to have all the required facilties set up already. The service from you guys has always been outstanding and we will certainly remember you if the time ever comes that we need a recycling or shredding bin again.
Mikhaila from Bucyrus Australia Pty Ltd
Victoria - Customer Care
Hi Dan, I would just like to thank you and your team for your prompt response to our situation. Fantastic customer service, something that is very lacking these days.
Kim from Austalia Defence Organisation
Nick just had a great Shred-X experience with one of your staff, extremely helpful and made great suggestions to assist us with our clean out of archived files, he had a good understanding of your business and made practical suggestions from that base of knowledge, even down to making suggestions on the wording we should use when ordering pick up and drop offs which in turn would have made the office end run smoothly. This common sense in staff is something you could only wish for. (or it could be your great training!)
David Bye from End2End Insurance & Financial Planning
Just a quick email to let you know how happy we were with the quick response to our request for shredding of our documents. The shredding process was carried out by Don on Thursday 23 April. He did his job professionally and quickly with limited impact on our rooms. We have already recommended your service to another company and will continue to do so.
Helen McKernan from Dr. Stern’s offices
If everyone could be as customer focused as you, life would be so much easier. Please feel free to include this on your website. Friendly and courteous people are always a pleasure doing business with.
Painless, pleasant and hassle free
Thank you for making it painless, pleasant and most of all hassle free! Friendly and courteous people are always a pleasure doing business with. I wish I would have thought of it first.
Most valuable business resource!
I would like to personally thank you for your outstanding product. Shred-X is the most valuable business resource we have EVER purchased. I have gotten at least 50 times the value from Shred-X.