Please click on the question below to discover the answer
Q1. Who is Shred-X?
Shred-X is Australia's number one choice for secure document and media destruction. Established in 2002, Shred-X has the largest state-of-the-art high security shredding facility in Australia and offices in all states and territories. The company has the highest security accreditation and is a foundation member of the Australian Association of Information Destruction (NAID) Download the PDF Introduction to Shred-X and facilities
Q2. Why should we use a third party for secure document destruction?
Rather than trying to manage the issue of secure document destruction in-house, using Shred-X offers your organisation the following advantages:
- Reduced cost
- No shredder capital outlay or ongoing maintenance costs
- No post-shredding cleaning costs
- No wasted wage expenditure
- Complete secure destruction process
- All Shred-X staff are security-bonded and police checked
- All Shred-X receptacles are locked and chained prior to destruction
- All Shred-X vehicles are clearly signed, satellite tracked, locked & alarmed
- All Shred-X clients receive certification as guarantee of destruction
Download Outsourcing your Destruction brochure
Q3. Why is it necessary to securely destroy documents?
Federally mandated Privacy Legislation requires businesses to destroy sensitive data rather than simply discard information. The privacy laws present organisations with an obligation and responsibility to dispose of sensitive data without improper disclosure. Organisations are vulnerable to litigation when personal records are not properly maintained and destroyed. Using Shred-X’s document destruction service guarantees the protection of your sensitive information.
Download Why Shred? brochure
Q4. Can Shred-X supply a general paper recycling program?
Yes, through our subsidiary, Australian Paper Recycling, Shred-X can provide a complete paper recycling service.
Contact our Customer Service department today on 1300SHREDX to discuss your recycling and/or destruction requirements or to arrange a free on-site analysis.
Download APR Brochure
Q5. What is the difference between paper recycling and secure document destruction?
Paper recycling is a Shred-X service offered to those organisations who have non-sensitive office waste paper and are conscientious about the environmentally friendly removal of this product. All clean office waste paper collected is transported to our manufacturing plant for processing and recycling.
Sensitive data for secure document destruction is shredded immediately within 24 hours of its arrival at the Shred-X processing facility under the supervision of security bonded personnel. Shred-X secure shredding facilities have full security including 24 hour CCTV surveillance.
Only after the sensitive data has been shredded does it go through the recycling process.
Download Destruction and Recycling process brochure
Q6. How secure is the destruction process?
Security and confidentiality are the integral priorities of Shred-X. Secure processes including investigation, training and ongoing monitoring of employees, maintenance of vehicles and our destruction process is imperative to Shred-X.
Shred-X personnel are security-bonded and police-checked prior to employment and are fully uniformed with photo identification. Upon employment, Shred-X personnel sign a confidentiality agreement and undergo strict induction and training processes.
Shred-X vehicles are clearly signed, locked, satellite tracked and alarmed. Once your data enters a Shred-X facility, it is secured by fully trained Shred-X personnel, monitored by 24 hour CCTV surveillance and is shredded under supervision within 24 hours.
Protection of our customer’s interests during the handling and destruction of their confidential documents is paramount to the success of our business.
Download Security – making sure you are secure brochure
Q7. How can I be assured that sensitive documentation has been destroyed?
Material for secure document destruction is shredded within 24 hours of its arrival at a Shred-X facility, under the supervision of security bonded Shred-X personnel. Shred-X state of the art shredding facilities have full security including 24 hour monitored CCTV surveillance systems. Shred-X provides a Certificate of Destruction as a guaranteed record of destruction issued on completion of the destruction process.
A nominated representative of your company is welcome to personally supervise the destruction of your sensitive data.
All visitors arriving at our facility must provide identification and be signed in by an authorised Shred-X employee. For those customers wishing to view the destruction process of their organisation's data, a pocket-less jacket and security pass is supplied for any factory visit and clients are escorted by a Shred-X staff member throughout their appointment.
After all, at Shred-X our business is making sure NO-ONE knows your business.
Q8. What type of data is necessary to destroy?
Any organisation that holds personal information including but not limited to names and contact details of individuals, information about personal services they have accessed and personal identification information, has a responsibility by law to ensure the protection and secure destruction of such confidential information during its disposal. At Shred-X, we pride ourselves in our capability of destroying any type of sensitive data including the following:
- Financial Records
- Business Activity Records
- Legal Documents
- Tax Records
- Outdated Business Records
- Personnel & Payroll Files
- Credit Cards
- Client Lists
- Defective Products
- Microfiche, Cd's, DVDs, Tapes and Videos
Shred-X offers a free on-site analysis to discuss your document destruction requirements. A suitable Privacy Act compliant program will be implemented to suit each individual organisation.
Download What to Shred brochure
Q9. Can you shred other items apart from paper?
Yes, Shred-X not only securely destroy confidential printed material, but our industrial shredders are also able to destroy other media such as Cd's, DVDs, tapes, videos, clothing, computers and microfiche as well as many other products. In fact, Shred-X should be your first call when you need to destroy sensitive product prototypes, quality control rejects or counterfeit objects.
Download Hard Drive and Media Destruction and More than just Paper – other products brochure
Q10. Do I have to prepare my materials for destruction?
Answer: No, Shred-X use only industrial-grade shredders capable of destroying entire files, binders, dividers and other storage media including Cd's, DVDs, videos and microfilm.
Q11. What happens to our material on completion of shredding process?
Answer: Upon completion of the destruction process, the shredded product is baled, packaged and transported to a processing facility where it is recycled into a number of products.
Q12. What is the cost of Shred-X’s secure document destruction service?
Answer: We tailor the service to meet each organisation’s individual requirements. Shred-X offer a free on-site no obligation analysis of your document destruction requirements by a fully trained Shred-X employee in order to provide your organisation with a complete Privacy Act compliant program.
Q13. What size are the containers and can they be locked?
Shred-X supplies a range of containers to suit every requirement from confidential bags through to 660L lockable containers. All containers come with high grade, heavy-duty Shred-X signature locks.
Download Document Shredding brochure
Q14. How much data do we need before you will make a collection?
Answer: Shred-X has a range of containers to suit any volume requirement from small to large and there is no limit as to the quantity of product or frequency of collection.
Q15. How often are the containers emptied?
Answer: Shred-X provide regular services ranging from daily, weekly, fortnightly or monthly scheduled servicing through to temporary and one off collections.
Q16. What other services do Shred-X provide?
Q17. How can I receive free information on the latest privacy news in Australia?
It's easy! Just sign up to the Shred-X eNewsletter and you will receive free information, tips and news straight to your inbox. Signing up is easy, just click here
and fill out the form to make sure your on the list for the next edition.